Company Profile

Our customers

FAQ

A:- What service can you provide before order?

- About the pre-sale service. We provide you answers of all your questions on our machines, such as technical parameter, price, payment terms, ect. If you wanna visit our factory and check the machines, we also can send you invitation letter and give you our warmest welcome.

B:- Can you finish the machine during the delivery time?

- We will finish the machine in time according to determined lead time.

C:- Can you provide some spare parts?

- Yes, of course. The quick-wear parts are sent to you together with the machine.

D:- What is the after- sale service?

- About the after-sales service. We can send technician to your country to fix the machine. The buyer should bear all the cost including: visa, Roundtrip ticket and suitable accommodation, also buyer should pay the salary 100USD/day.

The warranty is one year. and we will provide the technical support for the whole life. It is free to maintain the machine the first year after buying, including changing the main components. The first year hence, you will pay for our technician $100 per day to maintain the machine. And the components are not free, if you need to get it from us.

E:- Any other service?

- We can manufacture, design, installation and debug various roll forming machines including standard and customized machines.

It is free to assemble machine and train your works, but the buyer should pay for the round-trip airplane ticket, and arrange accommodation during that time.
F:- What's your payment terms and delivery time?
- 30% as the deposit by T/T in advance, 70% as the balance payment by T/T after your inspect the machine well
and before delivery. Of course your payment terms like L/C are acceptable. After we get down payment, we will arrange
production. About 30-45 days for delivery.
G:- Do you sell only standard machines?
- No, most of our machines are built according to customers specifications, using top brand components.
H:- What will you do if the machine is broken?
- We provide 24 months free warranty and free technical support for the whole life of any machine. If the broken parts
can't repair, we can send the new parts replace the broken parts freely, but you need pay the express cost by yourself. If it
is beyond the warranty period, we can negotiate to solve the problem, and we supply the technical support for the whole life
of the equipment.