Why is the screen black on Bizhan video? ——Analysis of recent hot topics
Recently, Bilibili (Station B) users have frequently reported black screen issues when playing videos, triggering discussions across the Internet. This article combines the hot data of the past 10 days to analyze possible causes and solutions, and compiles relevant cases for reference.
1. Event background
According to user feedback and discussions on social platforms, black screen problems are mainly concentrated in the following scenarios:
| Question type | Ratio of number of feedback | High frequency trigger time |
|---|---|---|
| Black screen after loading | 42% | 20:00-23:00 |
| Black screen suddenly occurs during playback | 35% | All day weekend |
| Audio normal, no picture | 23% | No obvious pattern |
2. Possible cause analysis
Based on discussions in the technical community, the black screen problem may be related to the following factors:
| Cause classification | Specific performance | solution |
|---|---|---|
| Client compatibility | Some Android 14 systems are abnormal | Update to the latest client |
| CDN node failure | Certain regions cannot be loaded | Switch network environment |
| Copyright restrictions | Show "Video does not exist" | Verify video status |
| Browser decoding failed | HEVC encoded video exception | Use client to watch instead |
3. The latest response from the platform
The Bilibili technical team issued an announcement on September 5 saying:
1. Repair of 80% of affected nodes has been completed
2. Added automatic detection function for video loading exceptions
3. Users are advised to clear the cache and try again.
4. User-tested solutions
According to the discussion on Weibo Super Talk #Bilibiliblackscreen#, the statistics of effective solutions are as follows:
| method | success rate | Operational complexity |
|---|---|---|
| Switch H5/Flash player | 68% | simple |
| Turn off hardware acceleration | 52% | medium |
| Change DNS server | 47% | more complex |
| Reinstall client | 39% | Time consuming |
5. Comparison of similar platforms
Failure rate statistics of other video platforms during the same period (September 1-10):
| Platform | Number of fault reports | Main question types |
|---|---|---|
| Bilibili | 1,842 cases | Black screen/stuck |
| Tencent Video | 672 cases | Abnormal membership rights |
| iQiyi | 587 cases | decoding error |
| Youku | 413 cases | Picture quality degraded |
6. Advice from technical experts
1. Prioritize using the official client instead of the web version
2. Avoid opening multiple video tabs at the same time
3. Check whether the graphics card driver is the latest version
4. It is recommended to lower the resolution for 4K video testing
7. Latest developments of the incident
As of September 10, Station B has completed CDN node upgrades in 15 provinces, and the number of black screen complaints has dropped by 63% from the peak. The platform promises to complete all optimization work before September 20 and compensate affected major members for 3 days.
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